前辅文
Chapter One Structure and Layout of a Business Letter
I. Introduction
II. Principles of good business writing
III. Parts of a business letter
IV. Layout of a business letter
V. Format of an envelope
Notes
Exercises
Chapter Two Enquiries and Replies
I. Related information
II. Technical terms
III. Sample letters
Notes to the samples
Exercises
Chapter Three Offers and Counter-offers
I. Related information
II. Technical terms
III. Sample letters
Notes to the samples
Exercises
Chapter Four Orders and Their Fulfillment
I. Related information
II. Technical terms
III. Sample letters
Notes to the samples
Exercises
Chapter Five Packing
I. Related information
II. Technical terms
III. Sample letters
Notes to the samples
Exercises
Chapter Six Insurance
I. Related information
II. Technical terms
III. Sample letters
Notes to the samples
Exercises
Chapter Seven Shipment
I. Related information
II. Technical terms
III. Sample letters
Notes to the samples
Exercises
Chapter Eight Payment
I. Related information
II. Technical terms
III. Sample letters
Notes to the samples
Exercises
Chapter Nine Complaints and Claims
I. Related information
II. Technical terms
III. Sample letters
Notes to the samples
Exercises
Chapter Ten Agency
I. Related information
II. Technical terms
III. Sample letters
Notes to the sample letters
Exercises
Chapter Eleven International Business Contracts
I. Related information
II. Technical terms
III. Sample contracts
Notes to the samples
Exercises
Chapter Twelve Miscellaneous Business Correspondence
I. Related information
II. Samples
Exercises
参考文献
Key to Exercises